The resource has been added to your collection
Even the savviest consumer has a problem with a good or service on occasion. It is a consumer's right to complain when there is a genuine problem. In some situations, it is also a consumer's responsibility. A problem can't be fixed if no one knows it exists. In this series of three lessons, students learn how to effectively seek redress for a consumer problem. In the first lesson, they are given tips for seeking redress from a seller of a good or service via personal visits, telephone calls and letters. They write a letter in an effort to resolve a consumer problem they or someone they know has experienced. Lessons 2 and 3 focus on what to do when a consumer is unable to get a problem resolved with a seller. A variety of options are presented in both the public and private arena. Students must select sources of outside help that would be appropriate in hypothetical situations they are given.
Not Rated Yet.