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Ask Engaging Questions: Engaging questions are questions you ask to find out more about your customers needs in order to supply them with the best solution. Your goal is to learn their needs and desires. Only through asking engaging questions can you determine what your customers want and help them get the products and services they want. Ask questions about how they plan to use the product or service. Why did they feel it was important? Was it recommended by someone? What experience have they had with this product or service or similar products or services? Try to diagnose and detect what the customer wants before you prescribe the solution they need.


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  • Social Studies > Careers
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Education Levels:

  • Grade 9
  • Grade 10
  • Grade 11
  • Grade 12
  • Professional Education & Development
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customer service worksheet employee



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